Common Service Centres

Enabling Transformation through Common Service Centers




Social Inclusion    



Accommodation of CSC at BNRGSK/ Grama Panchayat Offices


Guidelines for implementation of Common Services Center Scheme

The Department of Information Technology (DIT), Government of India proposes to facilitate the establishment of a network of more than 100,000 internet enabled Information and Communication Technology (ICT) access points termed Common Service Centres (CSC). The CSCs are meant to provide high quality and cost effective video, voice and data content, in the areas of e-Government, Education, Health, Tele-medicine, Entertainment as well as possible Government and private services.

The goal of the CSC Project is to empower the rural community and catalyse social change through modern technologies. With a large and heterogeneous geographical area, the private sector, if sufficiently encouraged, can play an active role in development and implementation of the CSC Project in supplementing the Governments' efforts to realise its vision for the project.

A Bottom-up Model:The CSC envisages a bottom-up model for delivery of content, services, information and knowledge, that can allow like-minded public and private enterprises - through a collaborative framework - to integrate their goals of profit as well as social objectives, into a sustainable business model for achieving rapid socio-economic change in rural India. It is the community participation and collective action, not ICT alone, which will lead to a behaviour change for a sustainable socio-economic change and long-term rural prosperity.

No of CSCs –As per the CSC guidelines prepared by Govt. of India, there would be 1 (one) CSC for every 6(six) census villages. With 51,349 census villages in the state, there is a target of 8558 CSCs to be set up in Odisha as approved by Government of Odisha. Since, there are 6234 no of Gram Panchayats in the state; there would be more than one CSC in some Panchayats.

Location of the CSCs –The Govt of Odisha decided that wherever the GPs can provide space, CSCs will be located in the Panchayat Building. Wherever space is not available in Panchayat Building, the SCA will have the discretion to locate the CSCs within the GP village.

Present Status in Odisha

  • Three Private Agencies, namely, M/s SREI Sahaj e-Villaged Ltd, M/s Bhartiya Samruddhi Finance Ltd (BASIX) and M/s Zoom Developers Pvt Ltd have been appointed as Service Centre Agencies (SCAs) to set up, operate and manage Common Service Centres (called Jan Seva Kendra in Odisha) in different CSC Zones of the state.
  • The CSC scheme is being implemented in Public Private Partnership (PPP) mode.
  • 6647 Jana Seva Kendras have already been set up. For details, click here.
  • G2C Services like Miscellaneous Certificate under e-District project through CSCs are being provided.